TERMS AND CONDITIONS
Echium World
Any purchase of goods from the website Echiumworld.co.uk and/or direct purchased from Echium World requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
Guarantee
All stock is individually checked before despatch to ensure it is in good condition. If you are not satisfied with the condition of the plants when received please contact Echium World by telephone or email within a week of the delivery date. A clear photograph must be sent as evidence of the complaint. If the plants have been severely damaged in transit please contact us immediately, we will require the customer to send a clear photograph so that we can take up the matter with the courier.
If Echium World accepts the responsibility for plants received in poor condition or damaged in transit a replacement will be supplied as the first option. However, if a replacement is not available a full refund will be made.
If plants fail to survive after the week, as stated, we accept no responsibility for failure which may be due to adverse weather conditions, over-watering, pests and diseases and many other factors which are beyond our control.
Our website and catalogue images and descriptions aim to provide a clear idea of the nature of the plants we sell, though there may be variations in size, or shape between different specimens dependent upon the season, weather and growing conditions at the time. With that in mind illustrations, descriptions and other information are approximate and for guidance only. We cannot guarantee the exact shade of the colour of flowers due to cross pollination and our plants are provided with this proviso. All images are subject to copyright.
Pre-order
Plants are made available for pre-order, through the website and will be delivered in the spring and the month stated on the listed item. Full payment including postage and packaging, will be taken at time of ordering. If for reasons outside of our control the plants are not available to supply, a full refund will be issued of the payment total taken and we will send confirmation by email to the customer. However, we will always endeavor to fulfill all orders taken.
Despatch & Delivery
It is important that the address you specify for delivery is accurate, including the correct postcode. Orders will be despatched to the address supplied on the website ordering form.
We aim to despatch the parcels on Monday, Tuesday or Wednesdays, otherwise by arrangement.
The goods will be delivered by courier, 24 hour delivery whenever possible and subject to courier service availability. If you have supplied us with an e-mail address you will receive confirmation of despatch and a tracking number for your delivery.
If for any reason you will not be available to receive your parcel on a given date i.e. holidays, you must supply us with an alternative date or alternative delivery address BEFORE the despatch date. We cannot accept any liability for any loss or damage once they have been despatched in accordance with your delivery instructions.
Please note: charges shown are for mainland addresses within England, Wales, and parts of Scotland. Delivery charges for offshore addresses eg. the Isle of Man, the Scottish Isles, Ireland and the Channel Isles may be available on request. The delivery cost will be dependent on the size and weight of the parcel.
Payment
Orders through our website will be processed through online payment systems and include carriage and packing charges. We also accept payment by cheque and if preferred we will issue an invoice to be paid before the order is despatched, by arrangement.
Trade
We welcome and accept large orders or pre-orders for specific requirements by arrangement. We require full payment before collection or despatch of order.
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PRIVACY POLICY
We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Any information you give to Echium World will be held with the utmost care, and will not be used in ways to which you have not consented.
Purpose and Legal Basis for Data Processing
- We process your data when you place any orders with us. This is so that:
- We can fulfil your order(s)
- Provide you with customer support (if required)
- Notify you of service changes
- Enable you to provide feedback on your experience with us
The information that you supply to us when ordering is kept for a maximum of 7 years for HMRC reporting and audit purposes.
What information we do collect
- Customer name
- Billing address
- Email address
- Phone number
- Recipient name (if different from the customer name in the example of order being a gift)
- Recipient shipping address (if different from the customer name in the example of order being a gift)
- Limited payment details confirming that payment has been successful
- Order details
- Site usage
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Contact - Email: Discoverechium@gmail.com www.echiumworld.co.uk Updated – December 2024